Logo:Posting Number:STA00980PO24
Job Family:Information Technology
Job Function:Business Data Analysis
USC Market Title:IT Business Data Analyst
Link to USC Market Title:https://uscjobs.sc.edu/titles/157588
Job Level:P4 - Professional
Business Title (Internal Title):Application Support Manager
Campus:Columbia
Work County:Richland
College/Division:Division of Student Affairs and Academic Support
Department:SAAS Housing Facility Management
State Pay Band:8
Approved Starting Salary:$72,093
Advertised Salary Range:$72,093 - commensurate with experience
Location of Vacancy:Columbia, SC
Part/Full Time:Full Time
Hours per Week:40
Work Schedule:Work hours are 8:00 am – 4:30 pm Monday to Friday
Work schedule may change to meet the needs of the department
Basis :12 months
Job Search Category:Information Technology
About University of South Carolina:From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor’s degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service — helping to build healthier, more educated communities in South Carolina and beyond.
Inclusive Excellence Statement:At the University of South Carolina, we strive to cultivate an inclusive environment that is open, welcoming, and supportive of individuals of all backgrounds. We recognize diversity in our workforce is essential to providing academic excellence and critical to our sustainability. The University is committed to eliminating barriers created by institutional discrimination through accountability and continuous process improvement. We celebrate the diverse voices, perspectives, and experiences of our employees.
Advertised Job Summary:Application Support Manager
Are you a natural problem solver?Do you have a unique combination of technical expertise in application software?Are you a self-starter that recognizes challenges and loves to bring solutions rather than just problems?
Under the supervision of the Director of USC Housing Facilities Operations and Maintenance, the Application Support Manager will provide strategic oversight to the success in implementation, evolution and maintenance of mission-unique software applications within Facilities. This energetic leader ensures that strategic goals, change management, and support activities are clearly aligned with departmental and institutional priorities with evolving system support methodologies to assist in meeting increasing demand from users and key stakeholders. This position is responsible for identifying and recommending process improvements and building data visualizations for administration to see, understand, and act on. Assisting the Director in setting program standards for planning, tracking, change control, risk management, user training, and communication within the systems. This position serves as the primary liaison between Facilities and USC’s Division of Information Technology department and external system’s technology teams.
Day to Day Responsibilities
- Program Management (administrator for software applications such as AutoCAD, AssetWorks, and FAMIS)
- Software Management (Developing program standards)
- Training of all software systems utilized in Housing Facilities
Please see the job duties belowPerks- Work-Life-Balance: Full-time pay with a 37.5 work week with occasional work-from-home options.
- Generous paid time off.
- An engaging and collaborative on-campus environment Our location is next to the iconic UofSC Horseshoe, surrounded by amenities, so you’ll love where you work!
- Opportunities for professional development.
- Eligible for enrollment in the Public Service Loan Forgiveness Program
- Working at a globally recognized, high-impact research university committed to a superior student experience.
https://www.youtube.com/watch?v=BALBcUSl7ckJob Related Minimum Required Education and Experience:Requires a bachelor’s degree and 4 or more years of experience, which may be substituted by an equivalent combination of certification, training, education, and/or experience.
Preferred Qualifications:- Bachelor’s Degree and 6 or more years of experience in a related field
- Experience with common software utilized by University Facilities Departments (PeopleSoft, FAMIS, PowerBI, ESRI, ArcGIS)
- Ability to write JAVA scripts and/or computer coding
Knowledge/Skills/Abilities:The ability to interpret and apply rules and regulations. Manage work and provide guidance to employees. Ability to make presentations and prepare reports. Ability to resolve problems and communicate outcomes, able to interpret plans and interact with various levels of personnel. Ability to use technology, problem solve and utilize conscious decision making. Written and verbal communication skills. Ability to troubleshoot problems. Ability to be responsible for providing technical support on departmental IT needs.
Job Duty:Program Management
- Serves as the administrator for mission-unique software applications utilized in Housing Facilities (FAMIS, AutoCAD, and primarily AssetWorks).
- Identify business needs
- Identify opportunities for improvement
- Develop the business case
- Determine solution approach and scope
- Set up new users and permissions
- Troubleshooting software issues
- Ensure application functionality and optimization
- Provides data analysis, data conversion, and data visualization for housing facilities leadership.
- Serve as the program’s point of contact with other campus stakeholders as related projects arise.
Essential Function:Yes
Percentage of Time:35
Job Duty:Software Management
- Coordinates and manages program activities related to the computer software utilized by Facilities Management by identifying business needs, opportunities for improvement, designs, troubleshoots, and manages automated interfaces and processes associated with mission-unique software applications utilized by Housing Facilities.
- Works to develop program standards and requirements for documentation, specifications, issues/risk management, release and change management.
- Software includes, but not limited to, evolving systems: AssetWorks, ESRI, FAMIS, AutoCAD
Essential Function:Yes
Percentage of Time:25
Job Duty:Training
- Ability to effectively train and assist departmental staff that utilize software within Facilities.
- Serve as liaison with external constituents of systems.
- Serves as custodian for end users’ equipment and equipment replacing.
- Oversees and participates in troubleshooting or deploying software with external sources.
- Develops and documents processes and procedures associated with application management.
- Assists with proposing, developing, and implementing integration between software and business processes.
Essential Function:Yes
Percentage of Time:25
Job Duty:- Other services and duties associated at the direction of the Director of USC Housing Facilities Operations and Maintenance, and/or other School and University leaders.
- Drives University vehicles as required.
- Responsible for other duties as assigned.
Essential Function:Yes
Percentage of Time:15
Safety Sensitive or Security Sensitive:No
Hazardous weather category:Essential
Number of Vacancies:1
Desired Start Date:01/16/2025
Job Open Date:12/19/2024
Job Close Date:03/21/2025
Open Until Filled:No
Special Instructions to Applicant:This posting is a re-advertisement. Applications previously submitted are all being considered. Previous applicants do not need to reapply.
Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.
We are only accepting applications submitted by March 21, 2025
The University of South Carolina offers a valuable benefits package including but not limited to:
- Health and Life Insurance
- Retirement Programs
- Paid Tuition
- Dependent Scholarships
- Annual Leave
- Sick Leave
- 13 Paid Holidays (including an extended December holiday)
- Paid Parental Leave
- Professional Development Opportunities
Click
here to learn more about why you should work at USC.
Quicklink for Posting:https://uscjobs.sc.edu/postings/181254
EEO Statement:The University of South Carolina does not discriminate in educational or employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender (including transgender), gender identity or expression, genetic information, HIV/AIDs status, military status, national origin, pregnancy (false pregnancy, termination of pregnancy, childbirth, recovery therefrom or related medical conditions, breastfeeding), race, religion (including religious dress and grooming practices), sex, sexual orientation, veteran status, or any other bases under federal, state, local law, or regulations.
