Summary
Patient Access scheduling employees must embody and deliver
professionalism, excellent customer service and communication
skills along with excellent oral and verbal communication when
scheduling, registering and when communicating with BCM
callers.
Job Duties
- Meets daily and monthly quotas for scheduling and rescheduling
new and established patients following trained guidelines and
procedures within the EMR “Epic system”
- Meets daily and monthly quotas for full registration following
trained guidelines and procedures within the EMR “Epic system”
- Follows trained guidelines and procedures for inputting and
verifying insurance of new and returning patients utilizing
EMR
- Provides excellent customer service interactions utilizing
trained college-wide patient experience tools
- Follows trained guidelines when utilizing telephony tools
- Meets monthly and daily quotas for My Chart
- Handles all other patient access scheduling and registration
workflows
Minimum Qualifications
- High school diploma or GED.
- No experience required.
Preferred Qualifications
- One year of patient access experience
- Experience with Epic EMR
- Bilingual (English/Spanish)
- Prior customer service experience
Baylor College of Medicine is an Equal Opportunity/Affirmative
Action/Equal Access Employer.
Requisition ID: 21251
