Summary
The primary responsibility of the Front Desk Specialist I is to
provide initial patient-family contact and maintain the continuity
of patient rapport throughout the patient’s visit. The candidate
serves as a key player in the front desk activity (checking-in and
checking out patients) for various providers of health care
services at various locations. The candidate should be customer
service oriented, experienced and knowledgeable of front desk
duties for multiple payers and patients. This position requires the
ability to work in a fast-paced environment and to deal with
stressful situations with resourcefulness and initiative. The
ability to accept training, instruction and change with a positive
attitude is essential. The candidate interacts with patients,
employees, management, and other support and professional staff.
The individual should know how to interact verbally and via written
correspondence. The nature of the work demands maturity, courtesy,
tact, a sense of urgency, confidentiality, technical and
interpersonal skills.
Job Duties
- Greets patients and obtains demographic, financial and
insurances information; enters or updates data in EPIC
- Calculates and collects patient time-of-service payments in
accordance with departmental cash collection and control
procedures.
- Collects patient copays.
- Informs patient's of any visit delays.
- Answers any questions received at the front desk.
- Attends Front Desk team meetings.
- Manages patient appointments and may schedule follow up
visits.
- Distributes patient documents and scans documents in EPIC.
- Ensures charge tickets are marked and records all charges
captured by physician on department charge tickets.
- Pre-certifies patient insurance for clinic procedures.
- Provides instructions to patients concerning testing and
surgeries.
- Acts as liaison between patient, physician, and billing office
regarding billing and collection issues.
- Acts as liaison between patient, clinical staff and physician
regarding questions.
- Answers telephone and routes calls to the appropriate
individual.
- Corresponds with insurance companies regarding patient
accounts.
Minimum Qualifications
- High School diploma or GED.
- No experience required.
Preferred Qualifications
- Prior front desk experience in a clinic.
- Prior Customer Service Experience.
- Proficient in English (oral and written).
- Proficient with Microsoft Office suite, specifically Excel and
Word.
- Strong Interpersonal and organizational skills.
- Strong problem solving skills.
Baylor College of Medicine is an Equal Opportunity/Affirmative
Action/Equal Access Employer.
Requisition ID: 21250
