System Support Specialist I
Kern Community College DistrictSalary: $62,032.80 - $87,650.76 Annually
Job Type:
Job Number: FY24-2501005
Location: Porterville, CA
Department: Information Technology
Basic Function
Under the direction of assigned supervisor, install and support
desktops, laptops, application software, printers, computer labs
and related technology for Faculty, Staff and Administrators in
person, via telephone or with the use of remote access tools.
Assist with the support of the college's information technology
systems and applications; these systems include the voice and data
networks, servers, computers, printers, software and applications
used by college employees and students.
DISTINGUISHING CHARACTERISTICS: The Systems
Support Specialist I is distinguished from the II by a focus on
servicing PCs and related equipment.
Representative Duties
Diagnose and troubleshoot PC related software and hardware
problems.
Coordinate timely resolution of and follow-up on software and
hardware problems with all levels of IT resources including
network, server, application, and help desk support
operations.
Work with hardware and software manufacturers' support in handling
and if necessary escalating warranty repair and parts replacement
issues.
Log details of support provided in Help Desk trouble-ticketing
system;
Advance the use of a knowledge repository to share information
among all levels of IT service and support.
Develop and use workstation configuration management tools and
procedures to perform software distribution, patch management,
inventory management and imaging. Install, configure and support a
wide variety of complex software applications that support the
needs of the college faculty, staff and students.
Develop, recommend and use best tools and practices for computer
lab management; Develop and deploy optimized images in timely and
effective manner to the campus computer labs that include a wide
variety of both purchased and shareware software packages.
Work with network and server support operations to setup and
support effective processes (i.e. Group Policies, Login Scripts,
Roaming profiles, etc...) for providing users with access to
resources and determining the behavior (profile) of all computers
on campus.
Assist with the installation, configuration, and support of network
(wired, WIFI) equipment and servers in alignment with district wide
IT processes and standards.
Maintain proper hardware replacement planning information to assist
with forecasting the regular replacement and/or upgrading of
desktop, laptop, printer and related technology assets.
Receive, prioritize, and respond to Help Desk Service tickets,
incoming calls, and/or e-mails regarding PC hardware and software
problems.
Identify chronic problems and work with Help Desk support
operations in performing root-cause analysis on such problems and
finding solutions for reducing or eliminating them.
Receive, prioritize, and complete individual and group requests for
hardware or software moves, adds, and changes.
Work to identify and implement technology standards for on campus
technology support or collaborate with peers across the district to
develop best practices and foster continuous improvement of IT
services.
Provide input and recommendations on hardware specifications
required to meet the computing needs of end users.
Help ensure end users are aware of what hardware and software is
available for their use and how to obtain support for all IT
services.
Work toward attainment of key support goals such an average
response time, mean time to repair, end-user satisfaction and
number of problems resolved within a given period.
Provide brief hands-on training to users in the use of hardware and
software.
Maintain system documentation including configuration information
for technology you are directly responsible for.
Stay informed of trends in hardware and software, troubleshooting,
automation technologies and other changes that could improve PC
server and support.
Perform related duties as assigned
Minimum Qualifications
Any combination equivalent to: Associate's
degree supplemented by college-level course work in computer
software applications, business practices or a related field and
one (1) year of increasingly responsible experience in the use and
support of computer software and hardware providing technological
support to a variety of end-users.
OR
High school diploma, GED or equivalent certificate of competency
and three years of work experience such as described in the
representative duties section of the specification.
Completed application packet must include:
- Completed Online Application for Employment form
- Current resume
- Letter of interest (Cover Letter)
- Copy of legible transcripts, if applicable
- List of five (5) professional references - Listed on
application form
Knowledge and Abilities
SALARY RANGE $5,169.40 - $7,304.23
monthlyMaximum Entry Level Salary: $5,298.64
monthly SPECIAL
INSTRUCTIONSFirst
Review of Applications: Complete application packets will
be accepted until the position is filled; but those received by
October 30,
2024,
are assured consideration. The College reserves the right to extend
time limits or reinitiate the recruitment/selection process at any
point.
Completed application packet must
include:
- Completed Online Application for Employment form
- Current resume
- Letter of interest (Cover Letter)
- Copy of legible transcripts, if applicable
- List of five (5) professional references - Listed on
application form
It is the applicant's responsibility to redact (or remove) any
personal information from all documents prior to uploading. This
includes Social Security Numbers, Date of Birth, and any photos of
the applicant.
Foreign Degree: Applicants with foreign degrees from colleges
or universities outside of the United States must have their
coursework evaluated by a professional association that is a member
of the National Association of Credential Evaluation Services
(NACES) or Academic Credentials Evaluation Institute, INC. (ACEI).
A copy of the evaluation must be submitted with your on-line
application.
Applicants who require reasonable accommodation to participate
in the selection process should contact Human Resources to make the
necessary arrangements. EEO Plan 2021-2024
Note:
The district is strongly committed to achieving staff diversity
and the principles of equal employment opportunity. The District
encourages a diverse pool of applicants and does not discriminate
on the basis of national origin, religion, age, gender, gender
identity, gender expression, race or ethnicity, color, medical
condition, genetic information, ancestry, sexual orientation,
marital status, physical or mental disability, pregnancy, or
because he/she is perceived to have one or more of the foregoing
characteristics, or based on association with a person or group
with one or more of these actual or perceived characteristics or
any other characteristic protected by federal, state or local law,
in any of its policies, procedures or practices.
Discrimination Free Work Environment
The
district does not provide sponsorship for authorization to work in
the United States. Work authorization should be established at the
time of application
submission.All applicants must apply online at https://www.schooljobs.com/careers/kccd/jobs/4688241/system-support-specialist-i.
Emails will not be accepted.jeid-7d065923b181ca448bd44be8fa8b3854
