Title: Collections Specialist
Employee Classification: CS
Pay Grade: CS 06
Division: Business and Finance
Subdivision: Controller
Department: Business and Finance
Campus Location: Main Campus
General Summary
Perform specialized collection-related clerical and customer
service activities to resolve delinquent account balances with
students, utilizing a variety of prescribed techniques including
written correspondence, telephone and personal contact.
Principal Duties and Responsibilities
- Initiate telephone and letter correspondence to resolve past
due amounts.
- Assist students, parents, and other University personnel in the
resolution of problems and questions with respect to past due
amounts.
- Negotiate and monitor payment plans within established
guidelines.
- Recommend assignment of accounts to outside collection
agencies.
- Prepare collection status reports for use by the University and
outside agencies.
- Participate in the record keeping of daily collection
operations.
- Coordinate compilation of legal suit requests for University
representative and/or attorney.
- Respond to information requests from outside agencies.
- Verify death and bankruptcy claims of students and process
proofs of claims.
- Perform other related Departmental duties as required.
Minimum Qualifications:
Knowledge of basic accounting principles, business
correspondence, and automated office systems, with strong skills in
written and interpersonal communication, organization and problem
solving, typically acquired through the completion of two years of
post-high school business-related coursework, is necessary in order
to perform collection activities for the University in compliance
with State and Federal regulations.
One year of previous collection experience required; preferably
in a collection or higher education environment.
Demonstrated ability to negotiate payment arrangements is
necessary.
Effective conflict management skills are required (e.g., defuse
emotionally charged situations, clearly identify issues, clearly
communicate procedures for resolving issues, working with the
customer to develop a resolution acceptable to both the customer
and the work unit).
The ability to communicate various moderately to highly complex
policies, procedures and regulations to ensure understanding of
these while working under pressure (e.g., financial aid
regulations, university policies, etc.) is required.
Basic personal computing skills to utilize word processing and
spreadsheet applications and perform file management functions are
necessary.
Knowledge of the University's Red Flags Rule and Identify Theft
Prevention Policy and Procedure.
Preferred Qualifications:
Knowledge of specific software applications utilized in the area
of assignment may be desirable.
Appointment Percentage:
100%
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