Thursday, November 28, 2024
What's next for you is the first priority for us! With over 45
programs from associate to doctoral degrees, South University is a
private institution dedicated to providing educational
opportunities that spark the intellectual, social and professional
development of a diverse student population.
Our 120-year story—past, present and future—is a history formed by
the many individuals who have developed the education and spirit of
community that have become our pledge to the students, faculty,
staff, alumni and supporters of South University. Online and at our
8 locations and 2 learning sites, we take pride in our welcoming
environment; one-on-one support and personalized attention that
helps students define goals and identify the means to pursue them.
Our small classes feature hands-on experiences that not only shape
students’ skills and excellence in their chosen fields but also
shape their characters through encouraging community involvement,
volunteerism and the pursuit of life-long
learning.
Visit www.southuniversity.edu today to learn more about what
makes us stand apart as a place to Belong, Believe and
Become, a place where you can make a difference in
the lives of students eager to learn and
grow.
South University, the right direction for a brighter
future.
Benefits:
*Medical
*Dental
*Vision
FSA/HSA
Tuition Assistant
Program
Long/Short Term
Disability
Life
Insurance
Employee Assistance
Program
401K
Match
Paid Time
Off
12 Paid
Holidays
* includes domestic partner
coverage
POSITION
SUMMARY:
This
position is responsible for providing student centered financial
and academic counseling from prospective students through the
student lifecycle. This position will also ensure the delivery of
effective and quality service to students in the following areas:
financial aid eligibility, planning, and packaging, as well as
course scheduling, attendance appeals and Satisfactory Academic
Progress appeals. This role will work in conjunction with
admissions serving as both the Financial Aid Advisor and Academic
Counselor in our “grad team” model. Responsible for timely response
to requests for information, at risk student interventions and
referrals to University resources, and assisting prior students
seeking to return within 60 calendar days from their prior
attendance. This is done through adhering to Federal/State
regulations for awarding financial aid, advising students of
University’s policies and procedures, and collaborating with
Enrollment, Faculty, Program Directors, and University Support
Services on the student’s behalf. This position provides
comprehensive support services and serves as the primary advocate
for the assigned student body, aimed to improve the student
experience and retention to graduation.
KEY JOB
ELEMENTS:
1.
Assist students and parents with understanding and completing all
forms and providing relevant documents related to financial
aid.
-
Assist with the
completion of the FAFSA and review of the resulting ISIR. Assign
the appropriate budget to the student as well as ensure timely
payment of the students’ aid. Responsible for document collection
and uploading to appropriate depository for future access as
needed
-
Assist with
alternative means of financing any remaining balance after awarding
eligible federal, state, or institutional aid
2.
Maintain accurate and compliant student records with complete forms
and documents to ensure accurate and timely payment of
aid.
3.
Create financial plans for assigned students in compliance with
institutional policies and Federal regulations, communicate the
plan to students and parents, and effectively explain rights and
responsibilities for each aid source.
4.
Demonstrate proficiency in timely processing and disbursement of
aid.
5.
Develop course schedules for new, continuing, transfer and reentry
students aligned with course sequencing in the curriculum and
provide advisement focused on academic progress toward graduation
in the shortest time possible for the student, as applicable to
their individual situation.
6.
Maintain direct contact with assigned students via phone and
e-mail; respond to student inbound communication within established
timeframes
7.
Monitor student’s attendance, grades, academic progress, and
financial responsibilities, and develop success plans for at-risk
students, or those experiencing challenges, in collaboration with
faculty, academic leadership and University support
services.
8.
Demonstrate proficiency with understanding and communicating
policies in the University Catalog, Student Handbook and
Programmatic Handbooks as they relate to assigned students, such as
Satisfactory Academic Progress Policy, Attendance Policies,
Academic
Integrity/Academic
Honesty Policies, Conduct Policies and Appeals Procedures. Provide
guidance to assigned students for academic procedures such as grade
challenges or appeals.
9.
Facilitate new student’s acclimation to the academic environment
prior to the first class by reviewing the enrollment process,
providing an overview of the online classroom and reviewing
graduation progression options. Audit student academic records
regularly and determine progression towards and candidacy for
graduation.
10.
Effectively access and perform assigned duties using the Student
Information System, Learning Management System and relevant
databases.
11. Other duties as assigned by
supervisor.
REQUIREMENTS:
Master’s
degree preferred. Bachelor’s degree in a related degree required or
associate’s degree with 3 years of federal or state financial aid
or 5 years of related federal or state financial aid
Previous
experience working with, and technical knowledge of, student
financial aid programs
Academic
advising or academic counseling experience preferred
Customer
Service experience preferred
Strong
basic computer software (MS Office) skills as well as exposure to
more concentrated financial aid (Campus Vue/Campus Nexus
preferred)
Excellent
customer service skills, as well as strong written and verbal
communication skills
Strong
interpersonal skills with student and faculty
populations
Effective
organizational and problem resolution skills.
Ability to
communicate and effectively act as a member of a team.
ENVIRONMENT:
The
work environment characteristics described here are representative
of those an employee encounters while performing the essential
functions of this job. Reasonable accommodations may be made to
enable qualified individuals with disabilities to perform the
essential functions. The term "qualified individual with a
disability" means an individual with a disability who, with or
without reasonable accommodation, can perform the essential
functions of the position.
While
performing the duties of this job, the employee is regularly
required to communicate professionally in person, over the
telephone, through email and other electronic means, move about the
office or school, handle various types of media and equipment, and
visually or otherwise identify, observe and assess.
South
University is an Equal Opportunity Employer and embraces diversity
as a critical step in ensuring employee, student and graduate
success. We are committed to building and developing a diverse
environment where a variety of ideas, cultures and perspectives can
thrive.
Other details
Job Family All
Positions
Required Education Associate Degree