- Full-time, Continuing
- Salary HEW 9 + 17% Superannuation and Flexible Working Arrangements
- Based at the Melbourne CBD campus, however, but may be required to work and/or be based at other campuses of the University
About You
The Manager of Student Lifecycle plays a vital role in leading and managing services that support students and elevate the various College departments. This influential position is essential for fostering a culture of service excellence, inspiring the Student Lifecycle team to implement impactful improvements that enhance student satisfaction and streamline College processes, creating a seamless student experience.
In this role, the Manager will oversee the management, implementation, and effective utilization of student administration systems while resolving student issues and inquiries and ensuring compliance with College policies and procedures. This position also delivers crucial administrative and project support to the College's teaching staff and students.
Furthermore, the Manager of Student Lifecycle must engage collaboratively with key internal and external stakeholders, providing expert guidance on the implementation of university protocols, policies, and procedures. By strategically allocating resources and partnering closely with RMIT Connect, this role will ensure that service levels not only meet but surpass expectations, resulting in an outstanding Vocational Education (VE) student experience.
To be successful in this position, you'll have:
- Demonstrated management skills with extensive experience in providing high-level support, advice and stakeholder engagement within a large complex organisation.
- High level knowledge of L&T/student administration policies and procedures including demonstrated successful experience in policy and process development, process simplification, implementation and review.
- Ability to manage and provide leadership, both as a team manager and as a change agent within a large organisation.
- Demonstrated conceptual, planning and organisational skills with the proven ability to lead projects, prioritise tasks and meet deadlines in a demanding environment.
- Effective interpersonal and negotiation skills including complaint handling, building and maintaining effective working relationships with a wide range of internal and external group for mutual benefit.
- Expertise in the areas of change management, quality management and project management.
Qualifications
Relevant tertiary qualification and extensive relevant experience in leading teams and projects.
Please Note: Appointment to this position is subject to passing a Working with Children and National Police Check.
College of Vocational Education
The purpose of RMIT's College of Vocational Education is to empower learners and our industry, community and government partners to succeed in the new world of work. Our five-year strategic roadmap, AliVE @ RMIT, purposefully guides everything we do in vocational education to deliver our vision: to position RMIT as a leading multi-sector provider with global impact and influence.
Led by our Deputy Vice Chancellor, the College of VE is reimagining how we deliver vocational education to create unique experiences for our students and partners, so we can:
- lead in practice-based learning
- empower learners for the future of work
- engage industry and community at scale
- grow for impact and influence
The College of VE is delivering impact through transformation that creates long-term change.
To Apply
Please submit your CV and covering letter for this position by clicking on the 'Apply' link at the top of this page.
For further information about this position, please see the Position Description hyperlinked below or contact Diana via email at diana.ruiz@rmit.edu.au.
Position Description - Manager Student Lifecycle
#LI-Hybrid
Applications close on Sunday 2 March 2025 at 11.59pm.
About RMIT University
RMIT is a multi-sector university of technology, design and enterprise with more than 96,000 students and close to 10,000 staff globally. The University's mission is to help shape the world through research, innovation and engagement, and to create transformative experiences for students to prepare them for life and work.
https://www.rmit.edu.au/about
https://www.universitiesaustralia.edu.au/university/rmit-university
Why work at RMIT University
Our people make everything at the University possible. We encourage new approaches to work and learning, stimulating change to drive positive impact. Find out more about working at RMIT University, what we stand for and why we are an Employer of Choice.
We want to attract those who will make a difference. View RMIT's impressive standings in university rankings.
https://www.rmit.edu.au/about/facts-figures/reputation-and-rankings
Bring Your Whole Self to Work
We are better for our diversity. When we listen to those who are different to us, or challenge us, we grow stronger together. When we feel like we belong, we can achieve so much more. We respect each other, embrace our differences and build a sense of belonging in our team and beyond.
We are proud that our dedication to diversity has been recognised by a broad spectrum of external organisations. Visit our Linkedin Life pages to learn more and see some of our most recent wins.
RMIT has a strong dhumbali (commitment) to the employment, development and retention of Aboriginal and Torres Strait Islander people within a culturally safe environment; we strongly encourage applications from Aboriginal and Torres Strait Islander peoples.
At RMIT, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply to RMIT. To discuss adjustment requirements, please contact Kassie (Senior Talent Acquisition Advisor), via talent.support@rmit.edu.au or visit our Careers page for more contact information - https://www.rmit.edu.au/careers
RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.
We are a Circle Back Initiative Employer - we commit to respond to every applicant.
