Operations Coordinator (7397U) 76058
About Berkeley At the University of California, Berkeley, we are dedicated to fostering a community where everyone feels welcome and can thrive. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.
As a world-leading institution, Berkeley is known for its academic and research excellence, public mission, diverse student body, and commitment to equity and social justice. Since our founding in 1868, we have driven innovation, creating global intellectual, economic and social value.
We are looking for applicants who reflect California's diversity and want to be part of an inclusive, equity-focused community that views education as a matter of social justice. Please consider whether your values align with our
Guiding Values and Principles,
Principles of Community, and
Strategic Plan.
At UC Berkeley, we believe that learning is a fundamental part of working, and provide space for
supportive colleague communities via numerous employee resource groups (staff organizations). Our goal is for everyone on the Berkeley campus to feel supported and equipped to realize their full potential. We actively support this by providing all of our full-time staff employees with at least 80 hours (10 days) of paid time per year to engage in professional development activities. Find out more about how you can
grow your career at UC Berkeley.
Departmental Overview Summer Sessions, Study Abroad, Lifelong Learning & University Extension (SSALLEX) is the extended education division of the University of California, Berkeley and an essential part of the University's mission to extend the research and scholarship of UC Berkeley to a global community. SSALLEX is a vibrant and dynamic organization that enables more than 60,000 visiting, UC and potential Cal students; parents, faculty, academic units, international business partners, and central campus service providers participate in providing more than 2,000 summer courses, fall freshman programs, study abroad experiences, global internships, and year-around programs or courses, lectures, special events and interest circles for older adults.
Application Review Date The First Review Date for this job is February 17, 2025
Responsibilities - Applies professional or research concepts to perform analysis of data and systems pertaining to moderately complex projects, policies, initiatives, / processes, and / or functions.
- Participates in annual review and analysis of all study abroad program applications built in Slate, our internal application system. Reviews application recommendations and requirements provided by partners, then researches and translates how those requirements can be determined with existing structures of UCB courses and credit.Documents application and pre-departure requirements and liaises with Business Systems Analyst for technical updates to the applications.
- Gathers and assembles analytical and factual data on assigned problems and issues to prepare reports and / or analyses summarizing information on the assigned issues and commenting on other significance for internal or external constituents.
- Uses internal and external databases to create participant rosters, using data to determine students who need advising intervention for holds, changes of academic status such as going on academic probation, and required updates of a student's Expected Graduation term with their UCB college. Documents and applies requirements of UCB colleges and offices, such as the Financial Aid and Scholarships office and the Office of the Registrar, to the creation and maintenance of shared data sources.
- Assists with data gathering and analysis required for annual reporting to the Institute of International Education, and other campus and unit data requests.
- Prepares, edits and modifies documents including research reports, manuscripts, presentations and proposals.
- Drafts slide decks and written documents for leadership presentations on program growth, student demographics, scholarship distribution and impact, and surveys of program experience and satisfaction.
- Updates job aides to support study abroad application, intake review, participant selection, and pre-departure process and policy.
- Collaborates on creation and update of pre-departure and other program materials that ensure participant education and adherence to program policy and process.
- Prepares travel approval briefs and letters in coordination with the Risk and Student Support team.
- Participates in administrative / research policy and program project planning and development.
- Collaborates with Assistant Director of Operations on all aspects of Berkeley administered study abroad programs, including Berkeley Global Internships, Berkeley Summer Abroad, the University of California Education Abroad Program (UCEAP), Mo'orea Island Sustainability, and the Planned Leave of Absence program. The Operations team supports policy, process, and implementation of advising tools, application development, selection or nomination of students, course enrollment and registration, scholarships and financial aid packaging, and all other aspects of preparing both students and faculty for their experience abroad in compliance with system-wide, campus, and departmental policy.
- Responsible for collecting, documenting, and ensuring the accuracy of program eligibility details for all Berkeley administered study abroad programs, such as GPA, class sanding, and other prerequisites on the Berkeley Study Abroad website. In coordination with Marketing, assists with updating and reviewing detailed public facing program and policy information.
- Using subject matter knowledge, collects and prepares information for use in discussions, meetings of internal and external constituents.
- Schedules and prepares documentation for internal and external meetings with study abroad stakeholders.
- On a project basis, performs analytical studies on a variety of policies, research initiatives, programs and issues.
- Uses internal and external data sources for benchmarking Berkeley Study Abroad administered programs to other UC administered study abroad programs for cost, enrollment, academic credit, scholarship support, and application requirements and processes.
- Uses advising, event, scholarship, and application and participation data to study student engagement with the Berkeley Study Abroad office and outcomes with participation.
- Provides recommendations and guidelines involving programs / initiatives.
- Collaborates on policy and process recommendations for assessment of study abroad coursework for transfer and college credit, and other Ad Hoc academic integration data, process, and policy requests.
- Coordinates program planning and collaboration with program / project staff.
- Contribute to the Data-Driven Outreach Committee in developing and implementing annual strategic outreach plans that center equity, inclusion and belonging for traditionally underrepresented students in Berkeley Study Abroad. Contribute to other committees as assigned.
Required Qualifications - Proficient in communication and interpersonal skills to communicate effectively, both verbally and in writing.
- Proficient in ability to use discretion and maintain all confidentiality.
- Demonstrates ability to use sound judgment in responding to issues and concerns.
- Demonstrates ability to analyze, research and synthesize large amounts of data with strong attention to detail.
- Proficient in ability to multi-task with demanding timeframes.
- Ability to complete repetitive work accurately, timely, and consistently
- Strong analytical / problem-solving skills.
- Ability to work in a team environment with multiple and fluid demands.
- Working knowledge of Microsoft Excel and Google Sheets
- Able to track project processes including timelines, deadlines and outputs.
- Bachelor's degree in related area and / or equivalent experience / training
Preferred Qualifications - Working knowledge of common organization- or research-specific and other computer application programs.
- Working knowledge of applicable policy analysis techniques.
- Experience using Technolutions Slate in a university setting
Salary & Benefits This is a full-time, 3-year contract position.
This position is eligible for full UC Benefits. For information on the comprehensive benefits package offered by the University, please visit the University of California's
Compensation & Benefits website.
Under California law, the University of California, Berkeley is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary outside of the range posted in this job announcement. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience.
The budgeted hourly range that the University reasonably expects to pay for this position is $33.53-$38.32.
How to Apply To apply, please submit your resume and cover letter.
Referral Source info This job is part of the Employee Referral Program. If a UC Berkeley employee is referring you, please ensure you select the
Referral Source of "UCB Employee". Then enter the
Employee's Name and
Berkeley E-mail address in the
Specific Referral Source field. Please enter only one name and email.
Conviction History Background This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.
Misconduct Disclosure As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.
"Misconduct" means any violation of the policies or laws governing conduct at the applicant's previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment, discrimination, dishonesty, or unethical conduct, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct:
UC Sexual Violence and Sexual Harassment Policy UC Anti-Discrimination PolicyAbusive Conduct in the Workplace Equal Employment Opportunity The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant, please see the
U.S. Equal Employment Opportunity Commission poster.
The
University of California's Affirmative Action policy.The
University of California's Anti-Discrimination policy.
To apply, visit https://careerspub.universityofcalifornia.edu/psc/ucb/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&JobOpeningId=76058&PostingSeq=1&SiteId=21&languageCd=ENG&FOCUS=Applicant
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